Contacts & Relationships
Contacts stay the identity layer
Contacts, contact identities, and conversation participants are related but not interchangeable.
Contact identity model
- Contacts are HomeForce-owned identity records.
- Provider thread IDs and message participants identify communication context.
- Conversation participants can link back to contacts when HomeForce can resolve the identity.
Safe phone examples
Use +15555555555 in public documentation. Do not place real sender, receiver, customer, assistant, or internal test phone numbers in docs.